Legal

Terms & Conditions

Effective date: January 1, 2026 · Governs healthyfittrack.com and all Healthy Fit Track services

1.Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you and Healthy Fit Track LLC ("Healthy Fit Track," "we," "us"). By accessing our website, submitting a form, or purchasing a membership, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2.Description of Services

Healthy Fit Track provides membership-based health and wellness management, including primary healthcare, preventive care, dermatology, nutrition counseling, weight management, and women's wellness — delivered in person at our Pearl City, Hawaii clinic and via telehealth in all 50 states. Services evolve over time; we may add, modify, or retire offerings with reasonable notice to members.

3.Eligibility

Membership is available to individuals aged 18 or older residing in a state where our providers are licensed. Minors may receive care only through a consenting parent or legal guardian in accordance with applicable law. You agree to provide accurate, current information and to keep it updated.

4.Memberships, Billing & Renewal

• Memberships are billed in advance on a monthly or annual basis to your payment method on file;
• Monthly plans renew automatically each month; annual plans renew each year on the anniversary of purchase;
• Published prices may change with at least 30 days' notice before your next renewal;
• Memberships are HSA/FSA eligible; superbills are provided upon request for out-of-network insurance reimbursement — we make no guarantee of reimbursement;
• Laboratory, medication, and third-party service costs may be billed separately by those providers.

5.Cancellation & Refunds

You may cancel a monthly membership at any time with 15 days' written notice to info@healthyfittrack.com; access continues through the end of the paid period. Annual plans may be cancelled within the first 60 days for a pro-rata refund of unused months; after 60 days, annual plans are non-refundable but remain active until term end. Missed appointments cancelled with less than 24 hours' notice may incur a $50 fee, waived for emergencies at our discretion.

6.No Emergency or Immediate Care

Our services are for non-emergency, scheduled, and asynchronous care. We do not provide emergency medical services. If you experience chest pain, difficulty breathing, suicidal thoughts, severe bleeding, or any life-threatening condition, call 911 or seek emergency care immediately.

7.Telehealth Consent

By using virtual visits, you consent to receiving healthcare via synchronous video, telephone, or secure messaging. You understand telehealth has limitations — including the inability to perform physical examinations, potential technology failures, and that some conditions require in-person evaluation. You may withdraw telehealth consent at any time without affecting your right to future in-person care.

8.Your Responsibilities

You agree to: provide complete and truthful health information; attend scheduled appointments or cancel in advance; use the member portal and messaging respectfully and only for yourself (or a dependent you represent); keep your credentials confidential; and follow the safety and privacy instructions of your care team.

9.Intellectual Property

All content on this website — text, design, logos, graphics, and the Healthy Fit Track name — is our property or licensed to us and protected by U.S. intellectual property law. You may not copy, reproduce, or create derivative works without our written permission. Personal care plans are licensed to you for your individual, non-commercial use.

10.Third-Party Services

We may recommend or integrate third-party services (laboratories, pharmacies, wearable platforms). Those services are governed by their own terms, and we are not responsible for their acts, omissions, or policies. Referral relationships, where they exist, are disclosed on request.

11.Disclaimers

The website's general wellness content is educational and is not medical advice; advice is provided only through your individual care relationship. Services are provided "as is" to the maximum extent permitted by law. Individual results vary — testimonials reflect personal experiences and are not guarantees of outcome. We do not warrant uninterrupted or error-free service.

12.Limitation of Liability

To the fullest extent permitted by law, Healthy Fit Track's aggregate liability arising from or relating to the services is limited to the fees you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited by law, including liability for professional negligence of licensed providers.

13.Indemnification

You agree to indemnify and hold harmless Healthy Fit Track, its providers, and staff from claims arising from your breach of these Terms, your misuse of the services, or information you provide that is false or misleading.

14.Governing Law & Disputes

These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law rules. Before filing suit, the parties agree to attempt good-faith resolution for 30 days following written notice. Any remaining dispute shall be resolved by binding arbitration in Honolulu, Hawaii under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court. You waive the right to participate in any class action against us to the extent permitted by law.

15.Changes to These Terms

We may update these Terms; the current version will always be posted here with its effective date. Continued use of the services after changes take effect constitutes acceptance. Material changes affecting members will be communicated by email at least 30 days in advance.